Booking terms

Who you are booking with

Seats are sold by Murat Atalay Travel Agency, a travel agency registered with TÜRSAB under licence No. 11294. The tours are run by the agency's jeep operator in Side. Your contract is with the agency.

What a booking is

A booking made on this site reserves seats on the tour and date you chose, for the guests you named by age, with pickup at the hotel you gave. You receive a reference at once and, if you gave an e-mail address, a written confirmation. Your pickup time is confirmed separately, the day before, by phone or WhatsApp.

Price and payment

The price is the one shown on the page and in the booking form at the moment you confirm, per person and by age row. It includes the hotel pickup and return and, on the day tours, lunch; on the night safari, dinner on board. Nothing is charged online. You pay the whole fare in euros on the day of the tour, to the team that collects you.

• Not included, and paid on the spot if you take them: drinks, the optional Green Lake boat trip, the Manavgat Waterfall entrance, the zoo ticket on the zoo route, and photos or videos by the tour team.
• A seat that is not paid for on the day is not provided.

Pickup

Wait at the main entrance gate of your hotel at the time you were given. A guest who is not at the gate at that time may be left behind, because the convoy has other hotels to collect. If you are running late, call or write to us at once.

Children and fitness

Children travel with an adult. Children under 2 on the day tours travel free. The night safari is for guests aged 12 and over. The tracks are bumpy and the jeeps are open in summer: tell us before boarding about a back or neck problem, pregnancy or limited mobility, and the operator decides whether you can travel safely. Guests do not drive the jeeps.

Changes and cancellation

You may cancel free of charge up to 48 hours before the start, by WhatsApp or by replying to your confirmation. A date change inside that window is treated as a cancellation and a new booking. The agency may cancel a departure for weather, safety or operational reasons; you are then offered another date or released from the booking without charge.

Liability

The agency is liable for the proper performance of the contract under Turkish law. It is not liable for loss caused by your own conduct, by a third party unconnected with the tour, or by circumstances it could not foresee or avoid. Nothing here limits liability that the law does not allow to be limited.